Conflict resolution smarts : how to communicate, negotiate, compromise, and more
Title:
Conflict resolution smarts : how to communicate, negotiate, compromise, and more
Personal Author EPSB:
Summary:
Explores conflict management, including how a small misunderstanding can become a big conflict, conflict resolution strategies, and the importance of communication in resolving conflict.
Year Published:
2012
Physical Description:
64 p. : col. ill. ; 23 cm.
Contents:
Hopping mad! -- Conflict! It's not a dirty word -- How to deal: basic strategies -- Talk it out: conflict and communication -- The final frontier: resolution -- Summing it up.
ISBN:
9780761370208
Publisher:
Minneapolis, Minn. : Twenty-First Century, 2012.
