Kristin Phillips enjoyed a long career as a teacher, but when she accepted the position of principal in a new school, her skills and experience were put to the test. There were children with disruptive behaviors, teachers who refused to learn, parents who needed help parenting, and issues arising from the increasingly complex education system itself. As Phillips walks us through this year as a principal, we're introduced to the many challenges that she faces, but also to those of the students and teachers she works with.